Return and Exchange Policy

Returns and Exchanges Policy
Maxximum Store
MVS Ventures LLC – 412 W 7th St STE 848, Clovis, NM, 88101, United States
Phone : +1 (989) 398-0191
Email : support@maxximumstore.com
Last updated : April 20, 2025

1. Legal return period

In accordance with article L221-18 of the Consumer Code , you have 14 calendar days from receipt of your order to request an exchange or return without having to justify your decision.

2. General conditions of acceptance

Returns or exchanges will be accepted if:

  • The request is made within 14 days of receipt

  • The product is intact, unused, unwashed, and in its original packaging

  • All accessories and instructions are included

  • Proof of purchase is provided

Any item returned incomplete, damaged or used will not be accepted.

3. Return procedure

Before any return, the customer must send a request to support@maxximumstore.com specifying:

  • The order number

  • The article(s) concerned

  • The reason for the return or exchange

We will respond within 48 business hours with return instructions and the appropriate address. No returns should be made without this prior confirmation.

4. Return costs

Return costs are the responsibility of the customer, except in the event of a manufacturing defect or error on our part.

5. Processing time

Once the returned product is received and inspected, a return or exchange is processed within 5 to 10 business days . The customer is notified by email at each stage (receipt, validation, sending of the new product or refund).

6. Product Exchange

If an exchange is requested (size, color, different item), we will ship the new product upon receipt and validation of the returned product. Reshipping fees may apply.

7. Non-returnable products

  • Personalized or custom-made products

  • Gift cards

  • Products offered or on promotion

8. Deadlines to remember

  • Deadline for making a request: 14 days after receipt

  • Deadline for sending the return: 7 days after confirmation from us

  • Processing time after receipt: 5 to 10 working days

9. Assistance

For any assistance, questions or disputes related to a return or exchange, our customer service is available by email at: support@maxximumstore.com